1. Consent for Collection, Use and Disclosure
A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to ClientServices@LiveYourWhiteHot.com with the word “Unsubscribe” in the subject line. Please note that, if you do, Torque Solutions may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any Torque Solutions product and you request a refund, the guarantee will be honored.
Torque Solutions may collect, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
3. Purposes for Collecting Personal Information
Torque Solutions collects and uses personal information for the following Identified Purposes:(a) to understand customer needs regarding Torque Solutions’ services;(b) to develop and provide our web site and our products and services for our customers;(c) to fulfill your requests for products, services or information;(d) to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from Torque Solutions , its affiliates and third parties;(e) to allow customers to access limited-entry areas of Torque Solutions’ site;(f) to personalize some of our services and products for you and to deliver targeted advertisements and offers from Torque Solutions and third parties;(g) to bill accounts and maintain payment records;(h) to comply with any applicable law, regulation, legal process or government request;(i) to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the Torque Solutions site or any Torque Solutions product or service;(j) to protect the services, products, content or rights of Torque Solutions and its designees, including but not limited to the security or integrity of the Torque Solutions site; and(k) to identify and resolve technical problems concerning Torque Solutions’ site, products and services. Torque Solutions also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes. If we contract with other companies to provide some products or services to our customers, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work. for us
4. Limiting the Collection of Personal Information
Torque Solutions limits its collection of personal information to only that information which is necessary for the Identified Purposes. Torque Solutions does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen. When you visit the Torque Solutions web site, a cookie may be placed on your computer or the cookie may be read if you have visited the Torque Solutions site previously. Torque Solutions may rely on cookies to allow Torque Solutions to determine which products and services you have already purchased so that Torque Solutions does not provide redundant information to you, and, if you are an Torque Solutions affiliate, to track Torque Solutions sales made to customers referred by you so that you can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the Torque Solutions web site, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on the Torque Solutions site.
5. Disclosure, Processing and Retention
Torque Solutions does not sell, rent or disclose your personal information to anyone else, except:(a) to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above); (b) to Torque Solutions ‘ employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting at the request of Torque Solutions for any of the Identified Purposes;(c) as necessary if Torque Solutions has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Torque Solutions ‘ rights or property, other users of Torque Solutions ‘ web site, products or services, or anyone else that could be harmed by such activities; and(d) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that Torque Solutions or substantially all of its assets are acquired, your personal information may be one of the transferred assets.Your information may be stored and processed in the United States, or in any other country in which Torque Solutions or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country. After your account becomes inactive (that is, if you request to be removed from our database), Torque Solutions will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove Torque Solutions ‘ compliance with any applicable law.
6. Accuracy of Personal Information
Torque Solutions will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing Torque Solutions about changes to their personal information. You can do this by calling (949) 697-0596 or by sending an email to ClientServices@LiveYourWhiteHot.com. Torque Solutions will use new or updated personal information it receives from customers to update its own records.
7. Security Safeguards
Torque Solutions will use reasonable efforts to protect customers’ personal information.
8. Access to Personal Information
Torque Solutions will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling (949) 697-0596, writing to: Torque Solutions, LLC, 31726 Calle Arroyo Suite 100, San Juan Capistrano , CA 92693 or upon request to the Compliance Manager at ClientServices@LiveYourWhiteHot.com. If Torque Solutions is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting Torque Solutions or the Privacy Officer as described above. Torque Solutions will promptly correct such personal information.
This is the web site of Torque Solutions, LLC. Our postal address is 31726 Rancho Viejo Road Suite 100 San Juan Capistrano, CA 92693 We can be reached via e-mail at ClientServices@LiveYourWhiteHot.com or you can reach us by telephone at (949) 697-0596. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.